How do I browse and join a tournament?
You can view IGGalaxy tournaments on the
Tournaments page of our web or mobile application. Here, you can filter available tournaments by game title, mode, type of prize pool and/or date to find your ideal result. You can also filter tournaments by country, to see results that are specific to your geography. Please note that tournaments are held at a global or regional level, and you should only join tournaments that correspond with your current location. Please make sure you read the specified rules, before joining a tournament. Further information about the tournament, including the required console, should be available in the rulebook. When you find a tournament that you wish to participate in, you can join it directly from the tournament card. Alternatively, click on the card to see further details, and join from the expanded view!A few things to note:You will need to have registered a relevant platform ID for the game title that you’re trying to join. If you haven’t done this already, you can do this from your User Settings.You will also need to have a Prize Wallet set up, so that we know where to send your rewards! Do this from your navigation bar. Keep an eye out for team tournaments, too, that require gamers to play together in a group! Please see our dedicated FAQ page for more information. Do I really get rewarded for losing? And, how do I get my rewards?
Solo players or teams who place first, second, third or fourth will always earn more rewards in tournaments (so is the nature of the game!) but, where there is an $IGG prize pool, participatory $IGG will be distributed to all other competing players - even if you’re knocked out in the first round!
At the same time, tournaments may also distribute other cryptocurrencies or NFT rewards, too. Other cryptocurrencies also require a participatory pool, though NFTs may only be awarded to people who secure a podium finish. The amount of participatory $IGG you receive will depend on how the tournament organizer has set up their event, and what round (if any!) you are knocked out in. Rewards are distributed immediately after a tournament concludes but will be cancelled if you are disqualified for not engaging in the tournament, or for malicious intent. You can view the status of your rewards in the your player dashboard, including their transaction ID. What is the difference between IGGalaxy, Partner and Community tournaments? IGGalaxy tournamentsThese events are created and moderated by official Guardians (moderators) who have been carefully selected by the IGGalaxy team and community. These tournaments guarantee high standards of moderation to ensure that IGGalaxy remains a safe and enjoyable place to be. IGGalaxy tournaments offer crypto rewards, as well as experience points (XP). Partner tournamentsThese exclusive tournaments are sponsored by IGGalaxy partners and moderated by official Guardians. These tournaments always offer prize pools, and guarantee similarly high standards of moderation, to ensure that IGGalaxy remains a safe and enjoyable place to be. Partner tournaments offer crypto rewards, as well as experience points (XP). Community tournamentsAny user of IGGalaxy can create a tournament for the community or their friends using our Tournament Creation Module; accordingly, some of these tournaments may be password-protected for social exclusivity. These tournaments are normally moderated by members of the community, or the organiser themselves, therefore gamers may experience different styles or standards of governance to those of official IGGalaxy tournaments. Prize pools for community tournaments are also optional, depending on the parameters defined by the organiser. Community tournaments fo NOT distribute experience points (XP) upon completion. What happens when a tournament doesn’t fill?
When tournament matches are less than 50% occupied, they are automatically cancelled, and all players will automatically proceed to the next round. However, participants will need to wait for the round to start, before they can play. In the case of IGGalaxy-organised tournaments, tournaments with an initial occupancy of less than 50% will be cancelled.
When a tournament is more than 50% occupied, but is not 100% occupied, players with no opponent will automatically advance to the next round, while those players who are randomly matched with am opponent will need to win their spot in the rest of the tournament! Why do I need a wallet, and to complete ID verification, to join a tournament?
A wallet is required so that you can receive rewards from the tournaments with cryptocurrency prize pools. If you don’t have a wallet, we don’t know where to send your rewards! For more information about wallets, please see the ‘Wallet and IG Labs’ FAQ section within the help centre.
Regarding ID Verification, you are able to join up to three tournaments without verifying your identity, however, any rewards earned from these tournaments will not be distributed until your account has successfully been verified. ID verification helps us to reduce instances of identity fraud on the platform, and to ensure that our platform remains a safe and enjoyable place to be. For more information about ID verification, please see the ‘Security’ FAQ section within the help centre. What happens after I’ve joined a tournament?
Once you’ve joined a tournament, please set aside time to participate! You will be reminded of your tournament 10 minutes before it starts, via email, panel and/or push notification (as appropriate). Solo players and team captains/vice captains will also be reminded to
ready up within the first 10 minutes of the first round. What is the ready up process?
To ready up for a round means to tell your opponent that you’re present in the tournament, and ready to game.
Solo players and team captains/vice captains MUST ready up at the start of EVERY round: you can do this in the Lobby page of the tournament. If you do not ready up within the first 10 minutes of a round starting, you will be disqualified, and your opponent will automatically proceed to the next stage of the tournament. Failure to ready up for a round will result in your disqualification from a tournament, and the forfeit of any rewards or XP to date. How do I invite my opponent to a match?
First of all, deduce the
host of a match: this will be decided by your placement on the fixtures. At the same time, the host player will be accompanied by a “host” badge in the Lobby page of the tournament. When a round begins and when you and your opponent have both readied up, the match host should search for their opponent within their console, using their opponent’s username. In team tournaments specifically, you should rely on the captain of the hosting team to search for the captain of a rival team. Though we assign hosts to reduce ambiguity, if an opponent host is struggling to find you in-game, we would expect both players to try and proactively find each other! Your round ends at a designated time, according to the tournament schedule. After both players have readied up, the Lobby tab will update accordingly, to prompt each player or team captain/vice captain to submit match scores before the countdown ends How are scores verified during a tournament?
All solo players or team captains/vice captains on the platform
must submit the match scores in the tournament Lobby page, preferably with screenshot evidence, before the match countdown reaches zero. If the results submitted by both players or teams do not point to the same winner, a dispute will automatically be opened. At this point, the assigned tournament moderator will review any evidence provided by gamers and make a final decision as to the winner of the match. You must always submit your scores (even if you lose) - failing to submit your score results will result in your disqualification from the tournament, and the forfeit of any rewards or XP you have earned. If you require assistance during the tournament, please notify the tournament moderator as soon as possible. How can I get help during a tournament?
Assistance during a tournament can be found by contacting the tournament Guardian or moderator; though we expect moderators to be available throughout a tournament, you can send them a notification by pressing the ‘I need a mod!’ button, in the
Code Red panel. If immediate assistance is required and you are unable to contact anyone through IGGalaxy, you can also open a support ticket within the IGGalaxy Discord server, to speak to a member of our wider Guardian team. Can I leave a tournament I’ve joined?
If you can no longer participate in a tournament, then please forfeit your place. To do this, navigate to the
Lobby page of the tournament, and press the 'Forfeit' button.You can forfeit any time before the tournament starts. However, we kindly ask that you forfeit as early as possible so that other players have time to take your space. If you forfeit less than one minute before your tournament starts (and after the tournament fixtures are released), you will NOT be able to rejoin the tournament again. You can also forfeit a tournament once it has started. If you do this after the first round, you will be eligible to receive all rewards that accumulated, up until the point of leaving! Note: for more information about forfeiting during team tournaments, specifically, please see our dedicated team tournament FAQ page. What is the role of a tournament organiser?
A tournament organiser is responsible for the creation of a quality tournament, as well as the quality of their participants' gaming experience. This includes the oversight of several components of their tournament including:
- Creating the tournament in the IGGalaxy Tournament Creation Module (TCM) - Paying for prize pools (where relevant) - Ensuring suitable moderation and the prompt resolution of disputes - Providing clear tournament guidelines - Supporting gamers with questions about the tournament. How do I create a tournament?
Users can create (and configure) a tournament using the IGGalaxy Tournament Creation Module (TCM). You can access the TCM via the ‘organiser’ panel of your In-app dashboard.
The TCM itself is composed of five different pages that, sequentially, guide you through: - Configuration of your tournament game title and key details - Scheduling of your tournament rounds - Rulebook management - Prize pool allocation and management - Tournament confirmation ...Our handy in-app tool tips are designed to guide you through the TCM, and help you overcome any challenges that you might face along the way. Once you've completed our easy five-step process and paid for your prize pool (where applicable), your tournament will be available to view within IGGalaxy in the ‘community’ tab of our tournament dashboard. What are the TCM Rules of Engagement?
Before you can create a tournament, please review our Rules of Engagement.
These are designed to: - Provide information about the workings of the Tournament Creation Module and dispel any misconceptions about its functionality. - Help users decide if they want to take on the challenge being a tournament organiser. - Preserve the integrity of the IGGalaxy platform by clearly explaining the expectations of the tournament organiser role, including organiser oversight of moderation activities. In agreeing to use the IGGalaxy TCM, you also agree (to the best of your ability) to the following Rules of Engagement: i) Accountability Any tournaments that are hosted by community organisers are, but for the technical capability of the IGGalaxy product, the responsibility of the organiser to manage. This includes: - Filling tournaments sufficiently, so as to guarantee a positive gamer experience. - Supporting user questions in the tournament chat. - Supporting all activities pertaining to moderation, even when a separate moderator is assigned, including ensuring that disputes are resolved by moderators by the end of the round, so that players with open disputes are not disqualified from subsequent games for not readying up on time. (ii) Moderation - So that IGGalaxy remains a safe and enjoyable place to be, moderation of tournaments is required. We therefore ask that rulebooks provided for your tournaments are clear and detailed enough for community use. To get you started, template rulebooks for all game titles will be available via the TCM for you to view and customise. Please note that IGGalaxy’s standard rules will be appended to all custom rulebooks, and cannot be modified or removed by an organiser. - Organisers can moderate matches themselves, or ask a friend to step in and help. For more information and FAQs about tournament moderation, including how to invite other gamers to moderate your tournament, please consult the IGGalaxy Help Centre. At this stage in TCM's lifecycle, moderators of tournaments created by individuals cannot be paid through IGGalaxy, and any payment agreements should be managed outside of the platform. Intergalactic Gaming holds no responsibility for any such agreements. (iii) Payments If you have enabled a tournament prize pool, your tournament will be hidden from public view until you configure your wallet (if not done already) and pay for the pool. If you do not pay for your prize pool within 20 minutes of your tournament beginning, then it will be automatically cancelled. - We are unable to handle cash transactions through - IGGalaxy.Intergalactic Gaming will not facilitate or be responsible for any rewards payment transactions that occur outside of the platform. How do I pay for my tournament prize pool, and what happens if I don't pay?
If you configured a tournament prize pool within the IGGalaxy Tournament Creation Module, pay for your pool by navigating to your in-app dashboard, and review any tournaments in listed under the 'Organiser' role. Upcoming tournaments with an unpaid prize pool can be found by selecting the appropriate filters.
Please note that you will be unable to pay for your prize pool until you have created an in-app wallet (or imported another wallet into IGGalaxy) and have enough currency in your wallet to satisfy the pool. Your tournament will be hidden from public view until you pay for its prize pool; similarly, you cannot invite other gamers to moderate your tournament until your pool is settled. Note: If you do not pay for a tournament prize pool within 20 minutes of its start time, then your tournament will be automatically cancelled. Once your tournament is created, you cannot adjust its prize or add a pool. If you want to change the prize allocation of a tournament, after its creation, we recommend that you cancel the existing tournament, and create another with the parameters that you desire. Will I get refunded if the prize pool I paid for is not used?
There are cases where you may qualify for a full or partial refund, e.g. if you cancel your tournament after paying for its prize pool, or if some of your placed gamers are disqualified (and so forfeit their portion of the prize pool). In these events, you will be refunded the appropriate amount two weeks after the tournament concludes.
Do I need to pay anything, to create a tournament?
When you create a tournament with a prize pool, using the IGGalaxy Tournament Creation Module, we will automatically allocate a portion of your prize pool as a service fee.
Your service fee helps us to cover our operational costs and will vary depending on the quantity of ORB or GFT tokens in your Prize Wallet. A standard base rate of 5% of the pool will be charged to IGGalaxy, unless:The organiser is an $ORB holder with a balance of more than 205k ORB. In this instance, the organise will incur a 2.5% service fee. The organiser is a holder of one or more Founders Token (GFT) NFTs, in which case a 0% service fee applies.Service fees are non-refundable in the event that an organiser cancels a tournament, once it is created and paid for. What is the Tournament Control Centre?
Control Centre is only available to tournament organisers and moderators, though organisers can access a greater array of tools, here. The Control Centre can be accessed from the navigation panel, in your tournament overview. Here, you will be able to see: 1. A summary of matches, per tournament round, including a summary of open disputes ( visible to organiser and moderators)2 . The tournament settings page, where organisers alone can: - Cancel a tournament - Reschedule a tournament - Amend the tournament password (or add a new one) - Amend the game level restrictions, that apply to their tournament - Invite another user to moderate the tournament - Amend the tournament rulebook - Add some free text to describe the tournament, to be displayed in the tournament overview. What are Tournament Moderators? And, why do I need one?
So that IGGalaxy remains a safe and enjoyable place to be, moderation of tournaments is required. A good moderator can effectively communicate with tournament participants, support efficient operations and resolve disputes in a timely manner. For more information about moderation, please see our ‘Moderating a Tournament’ FAQ section.
At the point of its creation, an organiser will automatically be assigned as a moderator of their tournament. Subsequently: - Organisers can moderate tournaments themselves, OR -Invite a friend to step in and moderate the tournament for them. When inviting someone to moderate a tournament, an organiser can send a request to any gamer on the IGGalaxy platform. More than one moderator can be assigned to a tournament, or organisers can opt to moderate their own tournament, while also participating. Once a moderator has been invited to govern your tournament, they will be notified accordingly. Their invitation will appear in the 'pending' status until they have accepted or declined your invitation for moderation. Please note that organisers can only invite a user to moderate their tournament two times. If a second invitation is withdrawn by the organiser, or if the recipient chooses to decline the invitation again, you cannot send another moderation request to the user for the tournament in question. The key responsibilities of a tournament moderator are: - Stamping out any toxicity between players, and ensuring that the tournament remains a safe and enjoyable environment for all participants. - Answering any questions that participants may have, either in the tournament chat or within match chats. - Prompting tournament participants to 'ready up' for their round, where necessary. - Investigating and resolving any disputes between participants, either: those lodged by participants themselves, and/or automatic disputes that arise when players submit conflicting scores. For more information about disputes, please see the relevant FAQ in this guide. - Enforcing rules that are contained within the tournament rulebooks (including IGGalaxy's global competition and event-specific rules), and disqualifying players who break the rules of the tournament. For more information about disqualification, please see the relevant FAQ in this guide. How can I remove people from my tournament?
Organisers can remove players or teams from their tournaments via the Overview page. To do this, expand the profile of a player or team and select ‘remove’. Similarly, moderators who are assigned to oversee the tournament can also remove players.
Yes! Anyone can offer an NFT, from one of our whitelisted contracts.
What is a tournament moderator, and what does the job entail?
So that IGGalaxy remains a safe and enjoyable place to be, moderation of tournaments is required. A good moderator can effectively communicate with tournament participants, and support efficient operations.
The key responsibilities of a tournament moderator are: - Stamping out any toxicity between players, and ensuring that the tournament remains a safe and enjoyable environment for all participants. - Answering any questions that participants may have, either in the tournament chat or via match chats. - Prompting tournament participants to 'ready up' for their round, where necessary. - Investigating and resolving any disputes between participants, either: those lodged by participants themselves, and/or automatic disputes that arise when players submit conflicting scores. For more information about disputes, please see the relevant FAQ in this guide. - Enforcing rules that are contained within the tournament rulebooks (including IGGalaxy's global competition and event-specific rules), and disqualifying players who break the rules of the tournament. For more information about disqualification, please see the relevant FAQ in this guide. What is the difference between IGGalaxy Guardians and moderators?
The term Guardian is reserved for moderators of official IGGalaxy tournaments. Our mighty Guardians are trained for the job at hand, are the best in the field, and are therefore part of the tokenomics of IGGalaxy - receiving rewards for their time and commitment to the platform. Guardians should not, by default, be invited to moderate community tournaments, as their expertise is otherwise reserved (
unless they willingly choose to moderate a non-official tournament!). If a Guardian is invited to moderate a community tournament and declines the offer on two occasions, an organiser will be unable to re-invite them to moderate their tournament. Who can moderate a community organiser's tournament? And what makes a good moderator?
When inviting someone to moderate a tournament, an organiser can send a request to any gamer on the IGGalaxy platform. More than one moderator can be assigned to a tournament, or organisers can opt to moderate their own tournament, while also participating.
Foremost, moderation requires impartiality and integrity - especially when the moderator is also participating in the tournament itself. Moderators should be ready to respond to questions and disputes quickly so that players are not unfairly penalised. Good moderators should also: 1. Embody the spirit of esports and competitive gaming by encouraging participants to play fairly, authentically and respectfully while having an out-of-this-galaxy gaming experience. 2. Be aware (to the best of their ability) of the nuances of IGGalaxy tournaments before they begin: they understand the requirements of the job at hand, and how to ensure smooth operations. In all, moderators should feel accountable for the role they have accepted, for good moderators help IGGalaxy to become the biggest gaming ecosystem that the world has ever seen 🚀 How do I receive and respond to moderation requests?
Tournament organisers can manage their moderation invitations through the
Control Centre. As a recipient of a moderation request, you will be notified via panel/email alerts (as configured in your User Settings), and should respond to the invitation through the IGGalaxy notification panel:Here, you can accept or decline an invitation to moderate a tournament. Alternatively, your invitation will show as 'pending' to an organiser, until you respond. - - An organiser can only invite you to moderate their tournament two times. If a second invitation is withdrawn by the organiser, or you choose to decline the invitation again, the organiser cannot send another moderation request, for the tournament in question. I accepted a moderation invitation but have since changed my mind - what should I do?
Please contact the tournament organiser to let them know that you can no longer moderate their tournament. You can do this by navigating to your in-app dashboard, selecting the 'moderator' role, choosing the tournament that you can no longer moderate, and contacting the organiser from the tournament overview.
How should moderators manage disputes?
Manual disputes can be filed by players after they have readied up for their round, via the
Code Red panel in their Lobby. Players can create disputes for a variety of reasons, including: fielding ineligible teams, playing on the incorrect map, manipulating in-game mechanics, inviting another user to play with them... as appropriate, and so on. Alternatively, when players submit conflicting results at the end of a round, an automatic dispute will be triggered. Tournament moderators should manage disputes in the Control Centre by determining a final result, including (where appropriate) disqualification of a player. Please note that disputes must be addressed within five minutes of a round ending, otherwise both players who are caught in a dispute will be auto-disqualified. Alternatively, moderators can raise their own disputes against a player, and then disqualify them, if they observe behaviour that conflicts with the tournament rules. Will I get paid for my moderation?
At this stage in platform’s lifecycle, moderators of tournaments created by community organisers cannot be paid through IGGalaxy, and any payment agreements should be managed outside of the platform. Intergalactic Gaming holds no responsibility for any such agreements.